healthcare-ai

Team

I worked as a Senior Designer within a product organization of 20+, collaborating closely with product managers and engineers to translate requirements into clear, actionable design specifications.

Product Management

Seven different PMs

Ryan McCaulsky

Product Designer

Product Engineering

Ten Engineers

Highlights

"Cedars-Sinai's AI tool [powered by K Health] delivered 24/7 care to 42,000 patients. Now, doctors can focus more on treatment, less on paperwork."
-Business Insider

K Health's white label solution allows patients to easily connect with doctors at a time that fits with their schedule.

Objectives

One of our key product goals was to streamline the experience between intake and visit by reducing unnecessary clicks and interactions. I partnered closely with product managers and engineers to refine user flows, making them more intuitive and efficient.

A user flow for booking a visit with a doctor.

Refinement of Interactions

We worked to streamline a complex visit registration flow by simplifying the insurance UI, enabling sync with existing data via Epic’s API, and redesigning pharmacy selection for better scannability. These updates reduced friction and made it easier for users to complete key steps with confidence.

Insurance micro-flow UI

Pharmacy micro-flow UI

Insights & Reccomendations

After reviewing behavior in Amplitude, we found that the scheduler page had the highest drop-off between consecutive steps in the app. Our hypothesis is that after viewing immediate availabilities, users are unable to find a time slot that fits their needs — leading them to abandon the flow.

Chart to illustrate drop off between scheduler and confirmation.

Proposal for adding filter options for day-parts.